Refund policy

REFUND & EXCHANGE POLICY

Our policy only lasts 7 days after you receive your items. If 7 days have gone by since you received your items, then we cannot offer you a Refund/Exchange.

RETURNABLE ITEMS: (7 DAY POLICY)

- Apparel 

Please do not return items to the Manufacture. (Return Process Below)

 

 

EXCHANGE/REFUND REQUIRMENTS: (Apparel & Accessories)

To be eligible for a Refund/Exchange your item must be unused and in the same condition you received it in. We also require a receipt or proof of purchase.

EXCHANGES: (If Applicable)

We will only Replace/Exchange items if they are defective or damaged due to a factory or shipping error.

REFUNDS: (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

PARTIAL REFUNDS: (If Applicable)

There are certain situations where only partial refunds may be granted.

- Products with obvious signs of use

- Any items not in their original condition, is damaged or missing parts for reasons not due to our error.

RETURN SHIPPING COST: (If Applicable)

Shipping costs are non-refundable. You will be responsible for the shipping costs to return your items. If you receive a refund, the cost of return shipping will be deducted from your refund.

SHIPPING TIME: (If Applicable)

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

LATE OR MISSING REFUND: (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us with the contact info provided below.

SALE ITEMS:

Items purchased on sale cannot be Refunded/Exchanged.  

RETURN PROCESS: 

1st) Send us an email explaining the issue & copy of receipt or proof of purchase.

2nd) Send your items to Serene routine at our Return Address below.

RETURN ADDRESS & CONTACT EMAIL: 

(Email) asereneroutine@gmail.com

Serene Routine - 1207 E Garwood Rd Hayden, Idaho. 83835

PLEASE NOTE: If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned items.

CONTACT US: With any questions regarding our Refund Policy. (Email) asereneroutine@gmail.com